Keep one copy of the inventory and moving agreement with you throughout the day. Check the old home after loading and the new home after unloading. Record missing goods or unfinished work before the details become difficult to reconstruct.
Before the crew starts
Confirm the contact person, loading route and destination address. Point out fragile items and surfaces that need protection. Keep keys, identification, medication already used by the household, chargers and personal essentials separate from the load.
KGB's moving procedure asks customers to identify particularly vulnerable items in advance and stay outside the working radius for safety. Follow the crew's directions during carrying and loading.
| Point in the day | Check |
|---|---|
| Crew arrival | Address, contact person, scope and protected route |
| Before the last load | Cupboards, storage spaces and goods set aside |
| Before leaving | Keys, personal bags and the agreed property handover |
| At delivery | Item count, furniture destinations and visible condition |
| Before completion | Included finishing work and any later appointment |
Walk through the old home
Check the rooms after the load is removed, including cupboards and less-used storage spaces. Compare any goods left behind with the list of items you intended to keep out of the truck.
Keep access instructions for the new building available. If the crew and household travel separately, confirm who receives the load and how that person can be reached.
Check the new home in an orderly way
Direct large furniture using the placement plan. Count identifiable furniture and cartons against the inventory, then inspect fragile goods as they are unpacked. Keep installation areas open for any separately booked technician.
Note damage or missing items and send a written report to the company. The Korea Consumer Agency's relief process provides an additional route when a dispute needs to be taken further. Keep the contract and correspondence together.
Before the crew leaves, identify any included work that remains and the date of a return visit. A package with a second day is not finished simply because the truck has gone.
The damage record guide helps document a problem. For appointments across several days, use the crew schedule guide.
Use a short handover note when the household splits up
One person may remain at the old home while another receives the truck. Give both people the same inventory and mark which version is current. Share the furniture plan, company contact and any change agreed after the estimate. A spoken instruction during loading needs to reach the person directing placement at the new home.
Keep items that are not traveling in one clearly identified area. Point out personal bags, goods awaiting separate collection and anything staying with the property before packing starts. Check that these items are still separate when the final load is ready.
At the new home, assign boxes to destination rooms using their labels. Do not open cartons in the entrance while furniture is being carried through. Keep the household's first-use belongings accessible in the planned area and leave installation and cleaning routes open.
Check completion against the booked work
A full truck unloaded at the correct address is one stage of completion. The agreement may also include assembling specified furniture, putting away selected goods or returning for a separate visit. Use that list for the final walkthrough instead of trying to remember what the package name implied.
Inspect large furniture in position and match detached parts to the relevant inventory entries. For fragile goods, record any visible issue as the packaging is opened. Keep delivery notes and photographs together so a missing box or damaged part can be identified specifically.
Before leaving the old property, complete its agreed key handover and check less-used storage spaces. Before ending the new-home appointment, note outstanding tasks and the contact handling them. Save the accepted quote, payment records and written changes outside the unpacking pile.
If a helper or installer is returning later, put that appointment on the household calendar with the required access. Leave the work areas ready for that provider. Close the checklist only after those booked stages have been addressed, while keeping any unresolved issue in its own record.