Photograph the damage, identify the item and write down when you noticed it. Keep those records with the moving contract and the messages exchanged with the company. A clear record describes what happened without relying on memory after the boxes have been put away.
Give each damaged item its own record
Take a close photograph of the damage and a wider view showing the whole item. Add its name or inventory number and the room where it was found. Keep any relevant photograph taken before the move beside the new images.
If packaging may help explain the condition at arrival, photograph it before disposing of it. Keep broken pieces safely away from people, and do not put yourself at risk to preserve a picture.
| Record | What it should show |
|---|---|
| Item identification | Name, model or inventory number |
| Before the move | Existing condition and dated photographs |
| After delivery | Damage, location and when it was noticed |
| Agreement | Contract, accepted quote and scope of work |
| Correspondence | Report sent, reply received and proposed next action |
Report the problem in writing
Describe the item, the damage and when it was found. Send the relevant photographs through the company's established contact channel and keep a copy. If the crew is still present, note the problem with it as well as keeping your own record.
Record any repair appointment or proposed solution in the same file. If someone says the matter has been resolved, check that the agreed work has actually taken place before closing your record.
Getting help with an unresolved complaint
The Korea Consumer Agency's online damage-relief page says an online application follows counseling through 1372 and a referral to the relief procedure. Start with counseling if the dispute remains unresolved, then follow the application instructions provided for your case.
Before moving day, use the inventory worksheet to identify the goods and existing marks. The surface protection guide includes a similar record for floors, walls and corners.
Write an account that separates observation from assumption
Start with what you can identify: the item number, the affected part, the location and when you noticed the change. Describe the visible issue in ordinary terms, such as a chipped corner or a door that no longer closes. If you did not see the event that caused it, do not fill that gap with a guess in the report.
For example, a useful record might identify cabinet F03, show its left front corner before packing and attach photographs of the chip noticed after placement in the study. Add the date the images were taken and the message sent to the mover. This is an example of record structure, not evidence about any particular company.
Preserve the original photographs and messages. A marked-up copy can point to the affected area, but keep the unmarked original beside it. For several items, create separate entries so a reply about one repair does not accidentally close the records for the others.
Keep the proposed resolution with the original report
If the company proposes inspection or repair, record the appointment, provider and work discussed. Keep any assessment or quotation with the same item entry. Before agreeing that the issue is complete, compare the result with the specific action that was agreed.
If an unsafe condition requires immediate attention, protect people first and record what was changed as accurately as possible. Do not continue using a damaged item solely to leave it untouched for photographs. Retain any professional assessment you obtain and distinguish it from your own description of what you observed.
For unresolved matters, prepare the contract, accepted quote, inventory, photographs and correspondence before seeking consumer counseling. These records help explain the booking and sequence of events. They do not by themselves determine responsibility or an award. Follow the instructions given for the individual case rather than assuming that a general checklist establishes a legal deadline or compensation amount.